Regarding purchases made on the ricreature.eu website

 

I. General provisions

​

1. These General Terms and Conditions (hereinafter: GTC) are defined by the additional Service Provider (EV Agnes Lorincz, hereinafter: Service Provider) and the natural person who pre-booked the service on the website against compensation (hereinafter: Customer, hereinafter together, as Contracting Parties), the conditions for the use of discounted services, as well as the rights and obligations arising between the Service Provider and the Customer.

​

2. Concepts:

Service provider: sells services on its website (recreation.eu).

Agnes Lorincz, Individual Entrepreneur (registered office: Via Savoia 09080 Boroneddu (OR), Italy, Tax number IT01275180956, hereinafter: Service Provider

Services: Clinical EFT, Family Constellations, meditation and other self-knowledge, self-development, communication training in individual and group settings; lectures, workshops, seminars, one-time and multiple programs online and offline.

Customer: a person purchasing a service through the website

​

3. The Customer enters into a service relationship with the Service Provider. The availability of the Services provided by the Service Provider and the quality of the Service are the responsibility of the Service Provider. The Service Provider guarantees the right to use the services indicated on its website, and the Customer pays the consideration for the Service. After a successful purchase, the Customer can use the service ordered and paid for via the ricreature.eu website.

​

4. The Service Provider's name and other identification data are listed on the ricreature.eu page.

​

5. By paying for the Service(s), the Customer accepts the conditions for using the service, as well as the provisions of these GTCs. With the conclusion of the contract, the Customer declares that he has familiarized himself with the terms and conditions contained in these General Terms and Conditions and has accepted them as binding and that he has consented to the management of his data necessary for the use of the Service in the General Terms and Conditions.

 

6. The Service Provider takes the utmost care in handling and storing personal data. Regarding data management related to purchases on the website, the guidelines are contained in the Data Management information on the website. However, the Service Provider is not responsible for possible damages caused by undefended attacks that take place despite the greatest care that can be expected.

 

7. The concluded contract is not considered a written contract, so it is not available in the filed form. The electronically saved purchase data confirm the conclusion of the contract.

 

8. The Service Provider informs the Customer, and the Customer expressly acknowledges that the Service Provider is entitled to unilaterally amend the General Terms and Conditions. In the case of changes to the General Terms and Conditions, the Service Provider will notify the Customer of the changes by publishing them on the ricreature.eu website, at least eight (8) days before the change takes effect.

​

 

II. Purchase price, payment terms

1. The Service Provider is responsible for determining the price of the Services. The Service Provider reserves the right to change the purchase price of the Services at any time.

​

2. The Service Provider keeps the purchase receipts at its headquarters and issues an invoice to the Customer. By starting the purchase process, the Buyer expressly declares that he accepts the invoice.

​

3. When shopping online, after the bank card payment transaction, you will receive the Customer Service order confirmation/ticket/voucher and the invoice by e-mail.

 

III. Rules applied to the provided services

​

1. The Customer may use the Services only at their own risk.

​

2. During certain Services (workshops, seminars, trainings), video and audio recordings may be made, on which Customers may be recorded while using the Service. The Customer may not make any claims against the Service Provider as the rightful user of the recording.

 

3. A Customer who violates the conditions of participation, the policy of the location of the Services, the instructions of the security service and other law enforcement agencies may be removed by the institution serving as the location of the Service or the Service Provider in order to ensure the smooth participation of other participants. In the event of exclusion for such reasons, the Service Provider or the location of the Service cannot be obliged to pay compensation.

 

4. If as a result of war, rebellion, act of terrorism, strike, accident, fire, blockade, flood, natural disaster, serious energy supply disruption, health emergency, or other unforeseen and insurmountable obstacle, which the Customer, the Service Provider and the location of the services outside of its scope, one of them is unable to fulfill some contractual obligation, then this person is not liable for any loss or damage that occurred as a result of these events.

 

​

Limitations of the Service Provider's service

1. The Service Provider is entitled to partially or completely suspend the online sale of Services on the ricreature.eu site due to website maintenance or other security considerations without any prior information.

​

2. The Service Provider assumes responsibility for the information and content related to individual Services on the ricreature.eu website.

​

3. The Service Provider is liable for damages caused by intentional or grossly negligent errors that can be blamed on it. The amount of liability cannot exceed the value of the purchase transaction.

​

4. The Customer acknowledges that the Service Provider is not responsible for any damage or abuse that occurs during or as a result of paying with a bank card.

 

5. The Service Provider excludes responsibility for any damage caused by the contractual or illegal activity or omission of the Buyer or a third party.

 

V. Complaint

1. The Customer may report the complaint in writing at creature@ricreature.eu. An anonymous report is invalid. The Service Provider informs the Customer in writing about the results of the complaint investigation and the measures taken.

​

2. Disputes between the Service Provider and the Customer must be settled between the parties.

 

VI. Withdrawal from the contract

1. After purchase, the Service Provider is unable to refund the ticket/voucher for the ordered Service or the value of the purchase.

2. If outdoor events are canceled due to weather conditions, the Customer may either claim a refund of the ticket price or have the event rescheduled online within 90 days at a time of their choosing.

 

VII. Trademarks and copyrights appearing on the website

1. The trademarks appearing on the Service Provider's website are the exclusive property of the Service Provider and other rights holders. Third parties may not use, distribute, or publish these designations without the express and prior written approval of the Service Provider or the rights holders.

​

2. The Service Provider obtains unlimited and exclusive rights to use the comments and photos (e.g., chat, blog), comments, suggestions, and ideas provided by the Customer in connection with the use of the website.  The Service Provider becomes the exclusive owner of all such rights related to comments and may not be restricted in any way in their use. The Service Provider is entitled, without restriction, to utilize, use, publish, revise, delete, and disclose the Customer's comments without having to provide compensation to the Customer in any way.

 

VIII. Final provisions

1. In matters not regulated in these GTC, the Italian Civil Code's relevant provisions are applicable accordingly.